REFUNDS:
For items/products:
1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9038651123 or email us at eleganza4you@gmail.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost or the total refunded (as applicable). Please make sure that the original product tag and packing is intact when you send us the product back.
2. If we are not able to despatch your product within 15 days or the selected dress material is not available with us, whole amount will be refunded.
3. All refunds will be processed within 20 days of receiving returned product. It will remain the customers responsibility to return the product in unused condition. There should not be any signs of wear and tear on either the product or the box to be eligible for a refund.
CANCELLATION :
For items/products:
1. You can cancel your order anytime withing 24 hours, we will refund entire amount.
2. In case you feel that the product received is not same as shown on the site, you must bring it to the notice of our customer service within 48 hours of receiving the product.
For items/products:
1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9038651123 or email us at eleganza4you@gmail.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost or the total refunded (as applicable). Please make sure that the original product tag and packing is intact when you send us the product back.
2. If we are not able to despatch your product within 15 days or the selected dress material is not available with us, whole amount will be refunded.
3. All refunds will be processed within 20 days of receiving returned product. It will remain the customers responsibility to return the product in unused condition. There should not be any signs of wear and tear on either the product or the box to be eligible for a refund.
CANCELLATION :
For items/products:
1. You can cancel your order anytime withing 24 hours, we will refund entire amount.
2. In case you feel that the product received is not same as shown on the site, you must bring it to the notice of our customer service within 48 hours of receiving the product.
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